Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
KOOLTAIL’s winter coat is designed for small to medium dogs that love outdoor adventures, even when the weather isn’t ideal. Crafted to fit a range of breeds—fromYorkies and Shih Tzus to Pit Bulls, Border Terriers, and Bulldogs—the garment blends practicality with comfort. With four size options (XS, S, M, L) and a clear size chart, finding a snug, secure fit becomes part of the experience, not a guessing game.
The coat is built for everyday wear in colder climates and during treks that demand a little extra protection. It works well for dogs that enjoy brisk walks or city errands on drizzly days, offering a lightweight layer that can be layered with other gear when needed.
Before ordering, measure your dog’s back length, chest girth, and neck circumference, then consult the size chart to pick the best match. The four sizes are designed to cover a broad spectrum of small to medium breeds, ensuring a comfortable, snug, and secure fit that supports movement without restricting it.
Designed with practical details in mind, this KOOLTAIL coat pairs everyday usability with weather-aware features. While it’s not a guaranteed solution to every weather condition, the combination of a water-repellent shell, warming fleece, accessible leash hole, and high-visibility accents makes it a compelling option for brisk, rainy, or snowy days outdoors.
Q: Is the KOOLTAIL Dog Winter Coat waterproof and windproof?
A: Yes. It uses a 600D Oxford outer shell with windproof design to help keep your dog dry.
Q: Does it have a leash hole and reflective safety features?
A: Yes. It includes a built-in leash hole with a weatherproof flap and reflective strips for visibility.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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