Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Meet KOOLTAIL’s Self Warming Cat Bed set—a thoughtful, four-pack of 16x20 inch mats designed to create a soft, inviting space wherever your pet prefers to rest. Each pad uses a foil-lined inner layer that reflects your pet’s natural body heat back to them, delivering cozy warmth without cords or batteries. Whether tucked into a crate, spread on the floor, or placed in a sheltered spot indoors or near a covered porch, these mats are designed to feel like a familiar, comforting retreat. The neutral grey shade blends quietly with most home styles, helping your pet relax in a calm, unintrusive corner.
Designed for real-life use, the KOOLTAIL mats feature four durable layers. A removable zip-up cover offers plush faux fur on one side for extra snuggle and a soft, non-slip oxford fabric on the other to help keep the mat in place. The inner self-warming layer is replaceable, making long-term maintenance simple. When fur, dander, or spills happen, the cover can be washed and dried for quick refreshment, so your pet has a consistently inviting space.
These mats shine in busy homes: place one in a crate for travel or quiet evenings, lay another on the couch for a warm lounging spot, or set a mat by a sunny window for a comfy sun-soaked rest. The four-pack design supports multi-pet households or rotating resting areas, helping keep bedding tidy and inviting across rooms.
Note: Benefits reflect design features and user experiences. Real-world warmth and comfort can vary by individual pet, environment, and activity level.
Q: How does the KOOLTAIL Self Warming Cat Bed work?
A: It uses a foil-lined inner layer to reflect your pet's body heat, providing warmth without electricity.
Q: Is the cover washable and easy to maintain?
A: Yes. The removable cover with plush fur is washable, and the inner warming layer is replaceable for long-term care.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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