Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
KOOLTAIL Weatherproof Warm Dog Winter Coat combines soft comfort with practical weather protection for your pet. Designed for small to medium dogs (and even some cats), it delivers a snug, flexible wrap that helps them stay cozy in chilly air. The back panel uses waterproof fabric to handle rain and slush, while the belly and sleeves feature a soft hoodie material for a gentle, cozy feel against your pet’s skin. The look remains stylish yet simple, so your pet stands out during winter strolls, photos, or festive outings.
Real-life warmth matters. The hood can be adjusted with a drawstring to shield the head from cold wind, and the coat is cut to allow natural movement without restricting play. The combination of fabrics is designed to provide warmth where it’s needed most, while the outer layer adds water resistance to help during light rain or snow.
To choose the right size, measure the neck circumference, chest girth, and back length with a soft measuring tape. If your pet falls between sizes, opt for the larger one for a comfortable fit. A careful measurement reduces the chance of a snug or loose fit and helps you get the most protection and mobility from this coat.
Note on use. This KOOLTAIL coat emphasizes warmth, practicality, and style for cold weather adventures. It is not a medical device and does not guarantee specific results, but it offers a wearable option to help your pet enjoy briefer winter outings with more confidence.
Q: Is the KOOLTAIL Warm Dog Winter Coat fully waterproof?
A: The back fabric is waterproof, while the front and sleeves use soft hoodie fabric for warmth and comfort.
Q: How should I choose the right size for my pet?
A: Measure neck, chest, and back length; if between sizes, select the larger size for a comfortable fit.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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