Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Meet KOOLTAIL Washable Pee Pads, a large 36 x 41 inches solution sold in a practical three-pack. The classic plaid surface comes in blue, purple, and brown, pairing style with function for puppies, seniors, or dogs on the mend. Whether placed on the floor, inside a kennel or crate, or atop a dog bed, these pads are designed for versatility. They’re foldable for easy storage and travel, making them a reliable companion for busy households and on-the-go moments.
Going reusable can reduce waste and expense over time. These pads are machine washable and designed to be a durable, eco-friendly option. Follow the care notes: avoid ironing, dry cleaning, and bleach; also, keep the pad away from sharp objects to prevent leaks.
These pads are ideal for a range of everyday needs. Use them for potty training puppies, supporting older or recovering dogs, or protecting bedding and furniture. They’re also practical during travel or in temporary setups in cars, kennels, or crates. When placed as a feeding or post-operative mat, they help keep feeding areas tidy and comfortable for your pet.
To maximize lifespan, machine wash as directed and air dry flat. Do not iron, dry-clean, or bleach; avoid sharp objects that could cause leaks. KOOLTAIL backs its products with support—contact us if you encounter any issues, and we’ll assist until you’re satisfied.
Q: What is included in the KOOLTAIL Washable Pee Pads pack?
A: Three 36x41 inch plaid pads in a reusable, foldable set.
Q: Where can I use KOOLTAIL pads?
A: On floors, kennels, crates, dog beds, sofas, or car seats; they’re washable and reusable.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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