Trusted Pet Store Canada
Fast Shipping Canada




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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Litter Genie Refill is designed to work with the Litter Genie Plus Pail, delivering a tidy, odor-conscious disposal cycle for your cat’s litter waste. As you use the system, a fresh bag slides into place automatically, helping maintain a clean box area with minimal effort.
Each 6-pack is built to last about two months for a single cat. For homes with more cats or longer intervals between changes, the 2-pack option provides extra coverage. The refills are crafted to fit the standard Litter Genie setup, making the transition from one bag to the next seamless from first install to last bag.
The standard refill cartridge contains bags that total roughly 14 feet in length, designed to wrap neatly around the disposal system. Bags snap into the Plus Pail and stay ready as waste accumulates, with a clear end-mark that cues replacement.
Note: In typical use, one cat can expect about two months of coverage from a single 6-pack refill, with longer protection possible for multi-cat homes when paired with additional refills.
Beyond convenience, this refill is designed to minimize handling of waste and keep the litter area fresher between changes. The compact design helps the bags nest within the pail, while straightforward packaging makes it easy to see when you’re running low and ready for a new pack.
Q: How long does a Litter Genie refill last?
A: Typically up to two months for one cat.
Q: How do I install the refill?
A: Snap it into the Plus Pail; bags release automatically as each bag fills.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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