Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
When temperatures rise, a dedicated cooling surface can make a noticeable difference in your pet's daily comfort. The LOOBANI cooling mat uses Arc-Chill technology—a cooling fabric that draws heat away from your dog's body without any water, electricity, or refrigeration equipment. On sunny afternoons, a quick setup near a fan or air conditioner can offer an inviting respite as your companion settles into a low-maintenance, cool resting place.
The cooling effect is physical and contact-based, so the mat remains cool to the touch even after several uses. This makes it suitable for lounging on sofas, beds, kennels, crates, or on the floor in a sunlit room. For outdoor moments, a shaded patio or balcony can become a relaxing retreat that helps your dog or cat feel comfortable during hot spells.
LOOBANI prioritizes safety with eco-friendly, non-toxic materials that are gentle on skin. The mat is designed to withstand everyday wear, with a surface that stays cool to touch without risk of overheating or electric shock. The durable construction supports any lounging position and is resilient through frequent washings.
Cleaning is simple—it's machine washable and retains cooling properties after multiple washes. Unpacking? We recommend a gentle wash and low-temperature drying to help the mat recover its original shape and plush feel.
Lightweight and foldable, LOOBANI's cooling mat travels well for trips, hikes, or picnics. Use it on floors, sofas, dog houses, kennels, or outdoor spaces, so your pet can enjoy cooling comfort wherever you are.
From a hot afternoon on the living room rug to a kennel pause during road trips, this mat provides a dependable cooling surface for large dogs to stretch out and relax.
Q: What sizes does the LOOBANI Dog Cooling Mat come in?
A: This model is designed for large dogs and offers a spacious cooling surface for indoor and outdoor use.
Q: How should I clean and care for the mat?
A: It is machine washable and retains cooling properties after multiple washes; dry on low heat to recover shape.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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