Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Offrez à votre compagnon un espace qui ressemble à un petit nid: Love's cabin Round Donut est conçu pour envelopper les petits chiens et les chats dans une douceur chaleureuse. Le design rond et les parois en forme de nid créent une sensation de sécurité, idéale pour se blottir après une promenade ou une journée bien remplie. Avec sa couleur rayure vert pomme, ce lit apporte une touche décorative tout en restant discret dans votre intérieur.
Le rembourrage ultra-doux est 25% plus généreux que les modèles classiques, offrant un soutien souple pour les muscles et les articulations lors du repos. La forme donut permet à l’animal de se recroqueviller et d’ajuster sa position, tandis que le rebord surélevé offre un soutien pour la tête et le cou. Cette combinaison est particulièrement adaptée aux animaux qui aiment s’enrouler pour se sentir en sécurité, y compris les compagnons âgés ou sensibles.
Le lit est certifié OEKO-TEX STANDARD 100, garantissant un environnement sain pour votre animal. Il associe un tissu cut pile luxueux à un rembourrage en suède durable et ultra doux, qui résiste aux séances de câlins sans perdre sa forme. Cette combinaison contribue à une sensation chaleureuse et durable, prête à affronter les heures de jeu et les siestes réparatrices.
Le lit Love's cabin Round Donut est pensé pour une vie active avec les animaux: il est entièrement lavable en machine. Pour le nettoyage, privilégiez un cycle doux à l’eau froide et un séchage à basse température afin de préserver la forme et la douceur du rembourrage.
La taille généreuse de 25 pouces (environ 63 cm) accueille les chats et les chiens pesant jusqu’à 25 lb, ce qui en fait une option polyvalente pour les petites et moyennes races. La rayure vert pomme ajoute une touche dynamique tout en restant facile à assortir avec votre décoration.
Ce lit peut devenir le lieu préféré de vos animaux lorsque vous dépensez quelques minutes avec eux à la maison ou sur le canapé. Son confort enveloppant et son entretien pratique en font une solution adaptée aux habitudes quotidiennes et aux besoins d’un animal qui aime s’emmitoufler dans un espace douillet.
Q: Quel est le diamètre et quel poids peut supporter le lit?
A: Diamètre de 25 pouces (environ 63 cm); adapté aux chats et chiens jusqu'à 25 lb.
Q: Comment entretenir le lit donut Love's cabin?
A: Lavage en machine sur cycle délicat à froid; séchage à basse température.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com