Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
El túnel Love's cabin para gatos de interiores es una vía de exploración diseñada para estimular la curiosidad natural de tu compañero felino. Su diseño en forma de Y ofrece tres entradas y salidas, creando un diminuto laberinto donde tu gato puede olisquear, perseguir juguetes y Planear ataques sorpresa. Este juguete no solo aporta diversión, sino también una experiencia estimulante que puede acompañar las rutinas diarias de juego dentro del hogar.
Gracias a su combinación de materiales y una construcción pensada para la vida real de una mascota activa, el túnel invita al movimiento y a la exploración. La secuencia de pasadizos permite que tu gato cambie de ruta, se asome por el hueco de observación y persiga la bola que cuelga al final de uno de los extremos. Todo ello en un formato compacto que se adapta a espacios de sala, dormitorio o pasillo.
Este modelo es de tamaño pequeño, pensado para gatos, gatitos y con más facilidad para colocar en espacios reducidos. Sus dimensiones aproximadas son 60 cm de alto, 33 cm de profundidad y 28 cm de ancho, lo que facilita su colocación en la mayoría de salones y rincones. Si viajas, podrás plegarlo en segundos para llevarlo contigo, manteniendo a tu mascota entretenida incluso fuera de casa.
Para interiores, este túnel ofrece una experiencia de juego interactivo que puede ayudar a mantener a la mascota activa y comprometida. Aunque no es un tratamiento médico ni garantiza resultados concretos, muchos dueños encuentran valor en la oportunidad de ofrecer un juego dinámico y seguro en gatos y conejos pequeños dentro del hogar.
Para conservar su forma y facilidad de uso, guarda el túnel en un lugar seco cuando no esté en uso y límpialo con un paño suave. La limpieza regular ayuda a mantenerlo agradable para la mascota y facilita su uso diario.
Q: ¿Qué incluye el kit Love's cabin Cat Tunnels?
A: Incluye el túnel de tres vías, hueco de observación, bola en la salida y una varita de juego para interacción.
Q: ¿Es adecuado para varios gatos o conejos pequeños?
A: Sí, su diseño espacioso y la construcción robusta favorecen el juego compartido en interiores.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
Petiva is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com