Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Meet the MASKEYON Airline Approved Portable Pet Carrier, a collapsible soft-sided kennel built for travel. Weighing just 3.3 pounds, it blends durable nylon with 300D Oxford fabric and a waterproof coating in a stylish grey and blue shell. The roomy interior accommodates pets up to 20 pounds and measures roughly 19.5 inches long, 12 inches wide, and 12 inches high, making it a practical under-seat option for many airlines. Always check your airline’s rules before flying to ensure a smooth experience.
Breathable mesh walls provide ample airflow and a broad view, helping your pet stay curious and alert during travel. The carrier features four entrances for convenient access: a top loading opening, two side entries, and a front entrance. The top opening is especially handy for guiding a shy or energetic pet in and out, while the expandable sides offer extra room when you need it.
A reinforced steel framework keeps the bag upright, so it won’t sag when you’re on the go. The outer shell uses tear-resistant Oxford fabric and claw-friendly mesh, while four anti-slip pads beneath the carrier help it stay put on car seats or under a plane seat. The interior includes three removable pads—two side cushions and a bed—to suit different seasons and comfort preferences. The cushions are easily cleaned thanks to a zipper opening, and a built-in interior safety leash helps secure your pet during transit.
Silver reflective strips on the zipper pockets improve visibility in low light, and the multiple storage pockets are handy for treats, paperwork, or wipes. A name tag on the carrier helps with quick identification at the vet or boarding facility. The carrier folds down flat when not in use for compact storage, and its weight and materials are chosen to balance durability with ease of transport.
MASKEYON presents five ways to carry: hand-carry, single shoulder, attach to luggage, secure to a car seat, or use the shoulder strap as a seatbelt. The padded, adjustable strap is designed for comfort on long trips, and the carrier is designed to meet TSA and IATA guidelines, with the caveat that airline rules vary. The 18-month warranty adds peace of mind for busy travel seasons.
Q: Is this carrier TSA approved and suitable for airlines?
A: Yes, it’s designed to comply with TSA/IATA guidelines and fits under-seat on many airlines; always check your airline's rules before flying.
Q: What makes MASKEYON's carrier comfortable for pets?
A: Removable cushions, interior safety leash, breathable mesh, and a soft shell provide airflow, security, and comfort during travel.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
Petiva is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.
By visiting, browsing, or making a purchase through our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.
By using our Services, you confirm that you are at least the age of majority in your province or territory of residence.
You may be required to provide personal information such as your email address, billing details, payment information, and shipping address. You agree that all information provided is accurate and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Accounts may not be transferred or assigned to another person.
Petiva offers pet-related products intended for everyday pet care and use. We make reasonable efforts to display products accurately, however product appearance may vary depending on your device or screen settings.
We do not guarantee that product descriptions, images, or other content will always be accurate, complete, or current. We reserve the right to modify or discontinue products at any time without notice.
By placing an order, you are making an offer to purchase products from Petiva. We reserve the right to accept or reject any order at our discretion.
Orders are considered accepted only after payment has been successfully processed. Once an order is accepted, changes or cancellations may not be possible.
All purchases are subject to our Refund Policy and are intended for personal use only.
Prices, promotions, and availability are subject to change without notice. The price charged will be the price displayed at the time of checkout.
Prices may not include applicable taxes, shipping fees, or duties, unless explicitly stated.
You agree to provide current, complete, and accurate billing information and authorize us to charge your selected payment method for all applicable fees.
Shipping and delivery times are estimates only and are not guaranteed. Petiva is not responsible for delays caused by carriers, customs clearance, weather conditions, or events beyond our control.
Risk of loss passes to you once the order is handed over to the carrier.
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You may not reproduce, distribute, or use any content without prior written permission.
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We may update these Terms from time to time. Continued use of the Services constitutes acceptance of any changes.
ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com