Trusted Pet Store Canada
Fast Shipping Canada




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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Max and Neo NEO Nylon Buckle Reflective Dog Collar in Large, Black blends everyday practicality with a purpose-driven mission. For each collar sold, the brand donates an identical collar to a dog rescue, turning purchases into a real-world impact for rescues in need.
Designed for real life, this collar features a 1" width and a 2mm-thick nylon core (1.5mm for XS). The heavy-duty nylon snap buckle includes a lockable tab to prevent accidental release, while the gunmetal D-ring stays secure through everyday adventures. An adjustable slider with a dedicated tag loop makes it easy to attach IDs and charms. A licensed Easy Loop Tag Holder from Cycle Dog (US Patent 9,027,515) keeps tags neatly in place.
For every collar sold, Max and Neo donates an identical collar to a dog rescue. Rescues are selected monthly and added to a growing roster across the USA. The team may adjust recipients to address urgent needs.
Find the right fit with the size chart: X-Small 8.5"–11", Small 11"–15", Medium 14.5"–19.5", Large 17"–25". Routine cleaning helps maintain color and structure for daily walks, park outings, and neighborhood strolls.
Q: What makes the Max and Neo NEO Nylon Buckle Reflective Collar unique?
A: A durable 1" wide nylon collar with a lockable buckle, reflective strip, and a 1-for-1 donation model supporting dog rescues.
Q: How does the donation process work?
A: For every collar sold, an identical collar is donated to a dog rescue; rescues are selected monthly and donations rotate to cover needs.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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