Trusted Pet Store Canada
Fast Shipping Canada




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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Max and Neo Nylon Martingale Collar in blue blends everyday practicality with a mission you can feel good about. With a 1-for-1 donation model, for every collar sold, a rescue receives a collar. Rescues across the USA rely on steady supplies, and the program is designed to adjust as needs shift month to month, so your purchase may help several different organizations over time.
Designed for durability and comfort, this collar uses sturdy materials and smart hardware to support active dogs on busy days and quiet evenings alike. You’ll notice the thoughtful details that help it hold up under daily wear without compromising your dog's freedom of movement.
In addition to sturdy hardware, the collar’s design prioritizes safety and convenience: a smooth edge reduces irritation, and the tag tab helps keep ID and charms in place while you explore.
To accommodate a range of breeds and growth stages, the collar comes in sizes from extra small to extra large with these neck ranges:
Choosing the right size helps ensure a secure, comfortable fit during daily activities, training sessions, and adventures alike.
The martingale design helps maintain control during walks, while the overall profile remains lightweight and comfortable. This collar is suitable for daily park visits, neighborhood adventures, car rides, and casual training sessions. The simple care routine helps keep the color vibrant and the hardware functioning smoothly over time.
Beyond the hardware and fit, your purchase supports rescues through a rotating donation process. Each month, rescues are selected from a maintained list, and donations are allocated accordingly. In urgent cases, donations may be directed to immediate needs as they arise.
Q: How does Max and Neo support dog rescues with this collar?
A: For every collar sold, a collar is donated to a dog rescue, with monthly donations based on total sales.
Q: What sizes and materials are used in this collar?
A: Sizes range XS to XL; 2mm nylon, 1 inch wide, lockable buckle, and reflective stitching.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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