Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Max & Molly Urban Pets Smart ID Collar blends a plush neoprene pad with a durable nylon band to deliver a soft, skin-friendly touch that stands up to daily wear. Its Vintage Green Stripe adds a timeless, city-ready flair for dogs who love both urban strolls and green park adventures. The multi-layer design keeps rubbing and chafing to a minimum, while quick-drying, water-resistant materials help you keep up with rain, mud, or excitement on the trail.
Every collar includes the Gotcha Smart ID Tag. You can create a free profile in the Gotcha app with your contact details and pup basics. If your pet becomes separated, a quick scan lets a finder access essential information to help reunite you, supported by geolocation when available. The system emphasizes accessibility with world-wide tracking that carries no ongoing registration, monthly fees, or batteries.
Available in multiple widths and adjustable lengths to fit dogs from small to large. In the M size, the neck range is designed to cover typical mid-size profiles (approximately 13–21 inches). Designed in Germany for precision and quality, this collar is suited for daily walks, park outings, and weekend adventures where a reliable ID and a touch of personality matter.
Whether you’re navigating a bustling city street or enjoying a muddy trail, the Max & Molly Urban Pets Smart ID Collar combines practical safety features with comfort and style. It invites you to imagine safer, more connected pet care as a realistic possibility—without making guarantees—and provides a versatile option for owners who value both function and fashion.
Q: What safety features does the collar include?
A: A Gotcha QR tag with a free profile in the app, plus a safety ring and power buckle for a secure, quick-release fit.
Q: How does the Gotcha! app help reunite my lost dog?
A: Register a profile; scanning the tag reveals contact details and pup info, with location updates when available via geotracking.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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