Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Gotcha Smart ID Tag transforms a simple collar into a practical safety tool for everyday life with your pup. The QR code links to a free profile you create for your dog, so a quick scan by a passerby can reveal essential contact details and relevant pup information. Built with geotracking technology, this system is designed to support reunions by sharing your pup’s profile with the right people. Benefits are presented as possibilities and are not guaranteed, but many pet parents find it a helpful supplement to responsible daily care.
Every collar encases a thick, plush layer of neoprene around a rugged nylon band. The result is a soft touch against the neck, reduced rubbing, and a lightweight feel for long walks or play sessions. Neoprene brings water resistance and quick-drying performance, making indoor and outdoor wear comfortable in any weather.
The collar is built to withstand daily adventures while staying colorfast and resilient. The surface is waterproof, stain resistant, and designed to resist UV fade. When it’s time for cleaning, it’s quick and simple to wash on a gentle cycle, helping you keep your pup looking sharp without extra fuss.
Choose from XS to L to fit a wide range of breeds. Width options span from 3/8 inch to 1 inch with corresponding length ranges to suit your dog’s neck. Sizing details include XS 8.7-13.8 inches, S 11-17.7 inches, M 13.4-21.7 inches, and L 15.4-24.4 inches. The design blends practical function with a stylish silhouette, designed in Germany for a confident, everyday look.
With its vintage green stripe and thoughtful engineering, this collar offers a balance of safety features and everyday wearability. From park outings to quiet strolls, its padded comfort, secure hardware, and QR-enabled safety tag are designed to support you as you care for your canine companion.
Q: What is the Gotcha Smart ID Tag and how does it work?
A: The QR tag links to a profile with your pup’s contact details, accessible via a quick scan by a passerby.
Q: Is the collar care-friendly and adjustable for daily use?
A: Yes, it’s machine washable on a gentle cycle and offers adjustable sizing for a secure, comfortable fit.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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