Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Designed in Cream for small dogs and curious cats, this front-pack blends comfort, safety, and everyday practicality. Its waterproof outer shell and soft, padded interior help make trips, strolls, and adventures more relaxed for both you and your pet. The carrier keeps your pet at a comfortable height for you to monitor and respond to needs without sacrificing your hands or flexibility.
Tailored for pets weighing between 8 and 18 pounds and with a tail-to-neck length longer than 10 inches, this carrier stays balanced on your body. The hard base helps support your pet's spine while the ergonomic backpack-style construction distributes weight evenly, reducing fatigue on long walks. A breathable mesh promotes airflow, so your pet stays comfortable in different climates.
Two zip pockets give you space for essentials, while the foldable design keeps the carrier compact when you’re on the move. The carrier liberates your hands for other tasks, whether you’re navigating airport terminals, boarding a bus, or enjoying a scenic hike.
Preserve your pet’s perspective by letting them ride facing forward. The design also makes it easy to offer water or a snack on the go, and the bottom plate can be detached for quick cleaning after meals or muddy adventures. It’s also a charming prop for pet photos on days out.
We welcome customer feedback to help NATUYA continuously refine products. This carrier sits at the intersection of function and comfort, offering flexibility for a variety of small-pet needs.
Q: What size of pet is this carrier best for?
A: Designed for small dogs and cats weighing 8–18 lbs with a tail-to-neck length over 10 inches.
Q: Is the carrier stable for walks or hikes?
A: Yes. The X-shaped shoulder straps and ergonomic hard base help distribute weight and reduce tilting.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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