Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Neakasa M1 Plus brings an open, airy interior that makes it easy for cats of all sizes to enter, explore, and relax. Built with your routine in mind, this litter box prioritizes your cat’s comfort while balancing clean living spaces for you.
Upgraded from M1, the M1 Plus adds a smart 6-array rotary sensor system for 360° detection, a built-in brush strip that helps manage odor, and a new composite sealing ring that cuts leakage to under 5%—with no sticker required. Together, these refinements aim to keep odors contained and maintenance simple, so you can enjoy a calmer home without sacrificing your cat’s freedom to move.
Designed for modern homes, the M1 Plus pairs a generous interior with advanced sensing. It uses 5 pairs of infrared sensors and 4 weight sensors to detect activity, and will pause automatically if it senses any cat contact during operation. This thoughtful safety approach works behind the scenes, while the Neakasa app lets you monitor bathroom patterns, track litter levels, and remotely adjust operation modes from anywhere.
The M1 Plus is built for real life. Its extended capacity includes 11.23 liters for waste and 7.17 liters for litter, enabling up to 14 days of operation between changes for many households. Whether you’re juggling work trips or weekend getaways, you’ll find the system accommodates longer stretches between service intervals.
With an accommodating weight range from 3.3 pounds to 33 pounds, the M1 Plus supports a variety of cats, from kittens to larger adults. A dedicated Kitten Mode ensures smaller felines can use the box comfortably while the system adapts to a multi-cat family without requiring separate setups.
A soft, purpose-built mat helps minimize litter tracking, so rooms stay tidier between visits to the box. The self-cleaning mechanism is paired with a practical “Pull and Wrap” waste system, which seals used litter in odor-blocking bags with a simple pull—making maintenance quicker and more predictable.
The M1 Plus combines open-top freedom, smart safety, generous capacity, and a streamlined waste system into a cohesive experience. It’s designed to fit busy lifestyles while supporting your cat’s natural behavior, with flexible app-based controls and clear indicators to help you stay on top of litter needs. While individual results vary, many users report easier upkeep and a tidier home as a result of these integrated features.
Q: How does the Neakasa M1 Plus help keep my home cleaner?
A: Open-top design, soft mat, and the pull-and-wrap system minimize tracking and odors with automatic cleaning and app alerts.
Q: Can the M1 Plus handle multiple cats and kittens?
A: Yes. It supports cats from 3.3 to 33 lbs, includes Kitten Mode, and adapts to multi-cat households.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
Petiva is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.
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Petiva offers pet-related products intended for everyday pet care and use. We make reasonable efforts to display products accurately, however product appearance may vary depending on your device or screen settings.
We do not guarantee that product descriptions, images, or other content will always be accurate, complete, or current. We reserve the right to modify or discontinue products at any time without notice.
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com