Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
NECOICHI's 23.6-inch tall cat scratching post is designed to give cats a natural, satisfying surface to scratch while blending cleanly into home decor. The tall height invites full-body stretches, while the wood panel base anchors the unit to stay steady even during enthusiastic scratching. The oak finish offers a warm, neutral look that suits many rooms, from living spaces to bedrooms. Built for daily use, the post aims to become a favorite play and welfare surface for curious felines without tipping or wobbling.
The scratching rope is paper-based and designed to last longer than some alternatives like sisal rope, which means fewer replacements and less clutter. The dense, fine-grain cardboard scratch surface adds a satisfying resistance, delivering a tactile experience cats often seek during play. All adhesives are plant-based, eliminating harsh chemicals from the assembly.
When the scratching surface begins to show wear, simply swap in a new pad to refresh the scratch experience. The post is intended for indoor use and offers a clean aesthetic that fits most home interiors. For busy households, place the post near common lounging areas or adjacent to high-traffic furniture to provide a convenient redirect for claws.
Paper rope provides a soft yet durable texture that cats typically enjoy scratching. Compared to looser fibers or varnished surfaces, it offers a consistent, grippy surface. Plant-based adhesives keep the build free of petrochemical additives, supporting safer play for homes with kittens or sensitive pets.
Inspect the rope and pad for wear and replace the pad when needed to preserve the scratching experience. Wipe the wood panel with a damp cloth and dry thoroughly. Regularly rotating use with other cat furniture can help extend its life and keep scratching routines varied.
Q: Is the NECOICHI 23.6-inch cat scratching post suitable for kittens?
A: Yes, at 23.6 inches tall it supports kittens and adult cats with a stable base.
Q: What materials are used in the scratching post?
A: Paper rope with plant-based adhesives; replaceable pads; chemical-free for safety.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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