Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Meet NEWGO's horse ice pack set, a reusable cooling solution designed for hardworking horses. The kit pairs two boot wraps with four inner gel packs to deliver targeted cold therapy across soft tissues, helping to soothe swelling and minor bumps after demanding work. The design emphasizes comfort and safe contact with your horse’s legs, reducing the risk of skin irritation during use.
With a 3D contoured construction, the wraps follow the leg’s natural shape to sit snugly without shifting. The soft neoprene covers cushion contact points while aiding in frostbite prevention, so your horse can stay comfortable while you apply cooling therapy.
Using the system is straightforward. Place the gel packs in the provided bag and freeze until firm yet pliable. Then wrap around the leg and secure the straps and Velcro. If needed, a thin fabric layer between skin and packs can help prevent irritation on some horses.
This cooling system is designed to support comfort after heavy work and during routine cooling sessions. Benefits described reflect potential comfort and support from cold therapy, not guaranteed outcomes. Adjust use to your horse’s response and consult a professional if concerns arise.
Q: What does the NEWGO Horse Ice Pack set include?
A: Includes two boot wraps and four inner gel packs, designed for full-leg cooling across the knee and leg.
Q: How should I use and care for the NEWGO horse ice packs?
A: Freeze the gel packs in the provided storage bag, then secure around the leg with straps for secure cooling.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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