Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Niubya Pet Heating Pad is a thoughtfully designed 20" x 16" warming mat crafted for dogs and cats. It blends warmth, durability, and ease of use into a single everyday helper that fits on beds, crates, or favorite lounging spots. The soft velvet surface invites pets to settle in, while a robust inner build keeps warmth steady without being overpowering. This pad is ideal for chilly mornings, cool nights, or quiet rest after play, helping your companion find a comfortable spot fast.
Adjust warmth to suit the room and season with a six-level controller. The temperature range spans from a cool 86°F up to 131°F, enabling a gentle, consistent glow for daily lounging or restful naps.
The inner pad features a durable, waterproof PVC surface that resists scrapes and is simple to wipe clean. The velvet cover is soft to the touch, easily removable, and designed to hold up to regular washing without shedding.
While great for cold days, the pad’s warmth can also provide a cozy corner for older pets or quieter moments indoors. The size suits many small- to medium-breed companions, and the setup works well on pet beds, car seats, or crates—wherever your buddy likes to unwind.
Place the mat on a flat surface, connect to a suitable outlet, and select your preferred temperature and timer. When cleaning, remove the cover and wipe the inner pad with a damp cloth, then air-dry before reattaching the cover. Always ensure the pad is dry before use.
Q: Is the Niubya Pet Heating Pad safe for chewers?
A: Yes. It features a chew-resistant cord encased in stainless steel and an ABS clamp to deter chewing, plus MET-certified wiring for safety.
Q: How do I control warmth and duration?
A: Use the six-temperature range from 86–131°F and select 2/4/8/12/24 hour timers or always-on mode.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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