Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Nordjager 2-Step Dog Stairs offer a compact, beige ramp designed to help small dogs and cats reach couches, beds, and chairs with less effort. The neutral beige shade blends with home décor while the two-step layout provides a confident ascent and a smoother transition between furniture pieces.
Designed with small animals in mind, this two-step height supports easy access to couches, chairs, and beds. It’s particularly suitable for older pets or pets recovering from minor injuries, offering a gentler climb that can help reduce perceived strain without promising specific outcomes.
Packaging may arrive vacuum-compressed. Remove the ramp from packaging and allow the foam to expand fully. It may take up to 72 hours to regain its original shape. If you need assistance, our support team is available.
What you’ll notice in everyday use:
With thoughtful details like a built-in pocket and a carrying handle, this ramp aims to balance comfort, practicality, and style in your living space. The 11.8-inch height provides a approachable ascent that pairs well with common furniture heights, making daily routines smoother for pets and their people.
Q: Is this stair system suitable for older pets or pets recovering from injury?
A: Yes. The two-step design reduces strain and provides a gentle climb for small dogs and cats.
Q: How do I set up and care for the Nordjager dog stairs?
A: Unpack, allow foam to expand up to 72 hours, and machine wash the removable cover as needed.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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