Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Meet the Nordjager Dog Stairs 4 Steps in Grey, a versatile helper designed for small dogs and cats to reach higher surfaces with ease. Standing at about 19 inches, this ramp makes it simpler to hop onto beds, sofas, or car seats, offering a cozy perch to survey a room or glance out a window. The four-step configuration can be adapted to different heights, giving you flexibility as your furniture or pet needs evolve.
Designed with accessibility in mind, this ramp is ideal for older dogs or pets recovering from procedures, offering a gentler incline that reduces perceived effort when climbing. It also doubles as a versatile furniture companion—useful for play, lounging, or a quick observation post.
When unpacking, allow the foam to expand fully. It may take up to 72 hours to regain its original shape. The packaging might include plastic strapping—safely cut away with scissors and avoid touching to prevent injury. The removable cover is machine washable, and a side pocket plus a carry handle add everyday convenience. The product arrives vacuum-sealed for efficient shipping; open all packaging before use and plan for expansion time. If you have any issues or questions, our team is ready to help.
In daily use, the ramp provides a stable, non-slip pathway that supports small/medium pets under 50 lbs. While not a medical device, the design aims to ease daily movement and reduce jump-related strain, and it can help pets perch for rest or a quick scenic overlook.
Q: Is this ramp suitable for small dogs and cats under 50 pounds?
A: Yes. It is designed for small/medium pets under 50 lbs and supports reliable use on beds, couches, and cars.
Q: Can the cover be cleaned in a washing machine?
A: Yes. The removable cover is machine washable for easy cleaning and maintenance.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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