Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Designed for outdoor life, the NUROMY Insulated Outdoor Dog House with Warm Mat and Elevated Feet offers a durable, weather-ready retreat for medium dogs and larger cats. The exterior uses 1000mm water-resistant Oxford fabric that withstands rain, wind, and damp days, while the roof beams provide load-bearing support up to 35 pounds. This combination helps the shelter maintain its shape through changing seasons, giving pets a reliable haven without sacrificing style or convenience.
The reinforced frame sits on elevated legs made from high-strength plastic boards. Raising the shelter off the ground improves airflow around the base and helps manage humidity, creating a more comfortable resting space for pets as they snooze outdoors on cool mornings or breezy evenings.
The interior features removable washable mats with multi-layer soft filling for a comfortable resting surface, plus a removable windproof curtain that can block cold drafts when the weather turns chilly.
Triple-layer insulation, combined with elevated feet, makes this shelter suitable for backyards, patios, garages, porches, and balconies. It offers a snug space for pets outdoors while avoiding overpromising the results, leaving room for individual differences in comfort.
Three size options help you match the shelter to your pet’s measurements. Small fits pets up to 15.7 by 11.4 inches, ideal for chihuahuas and similar small breeds; Medium also supports pets up to 15.7 by 11.4 inches; Large accommodates up to 23.6 by 16.9 inches for larger dogs or bigger cats.
With washable mats and a removable windproof curtain, this NUROMY shelter is designed for easy upkeep and long-term use in outdoor spaces such as yards, verandas, or balconies.
Q: What sizes does the NUROMY Insulated Outdoor Shelter come in?
A: Three size options are available: small up to 15.7 x 11.4 inches for toy breeds, medium up to 15.7 x 11.4 inches, and large up to 23.6 x 16.9 inches.
Q: Is the NUROMY Insulated Outdoor Shelter weatherproof?
A: Yes. It uses 1000mm water resistant Oxford fabric and waterproof materials to withstand rain and wind.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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