Trusted Pet Store Canada
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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Open Farm Bone Broth is a versatile food topper designed for both dogs and cats. This nourishing broth is crafted from bones sourced from turkey, beef, and chicken raised on audited high-welfare family farms, simmered to concentrate a rich, savory aroma that pets instinctively respond to—without artificial flavors or preservatives. The result is a flavorful addition to meals that can help entice fussy eaters and add depth to daily bowls.
Ethical sourcing sits at the heart of this recipe. Each batch is created with the goal of transparent origin, so you can trace ingredients using the lot number on the bag. This openness reflects Open Farm's commitment to responsible farming practices and clear product stories, helping you feel confident about what goes into your pet’s bowl.
In a six-ingredient, human-grade recipe, this bone broth emphasizes simplicity and quality. The core ingredients include carrots, pumpkin, parsley, turmeric, cinnamon, and of course bone broth itself. The mix is grain-free, with no corn, wheat, or soy, and relies on functional, non-GMO produce and all-natural superfoods to add flavor and nutrition rather than fillers.
Because the first ingredient is animal protein, the topper aligns with pets’ natural tastes while letting you control portioning. The blend supports a balanced meals approach, offering a savory boost that can complement kibble or wet food. While individual results will vary, many pet parents report that a warming splash of broth can help spark interest in mealtime and add moisture to bowls that may need it.
Key benefits extend beyond taste. The formula contains collagen, a component commonly associated with supporting connective tissue and coat quality. Open Farm also prioritizes transparency, giving owners the ability to trace ingredients via the lot number, so you know exactly where every element originated. This 72-ounce bundle is sold as a six-pack with Homestead Turkey, designed for ongoing feeding without frequent reordering while keeping the story of the ingredients visible in every bag.
Usage ideas and care tips to consider: pour over dry food to soften textures, mix into wet meals for added aroma, or use as a flavorful hydration booster during warmer or cooler seasons. For best results, softly warm the broth to release its natural scent and help entice pets who are more selective about meals.
Q: Is Open Farm Bone Broth suitable for both dogs and cats?
A: Yes, it is designed as a food topper for both species with human-grade ingredients and no artificial flavors or preservatives.
Q: Where do the ingredients come from and can I trace them?
A: Ingredients are ethically sourced from audited farms, and you can trace origins using the lot number on the bag.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
Petiva is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.
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Petiva offers pet-related products intended for everyday pet care and use. We make reasonable efforts to display products accurately, however product appearance may vary depending on your device or screen settings.
We do not guarantee that product descriptions, images, or other content will always be accurate, complete, or current. We reserve the right to modify or discontinue products at any time without notice.
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Orders are considered accepted only after payment has been successfully processed. Once an order is accepted, changes or cancellations may not be possible.
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Risk of loss passes to you once the order is handed over to the carrier.
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We may update these Terms from time to time. Continued use of the Services constitutes acceptance of any changes.
ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com