Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Oroonoko Cat Scratch Couch Protector combines a natural sisal scratching surface with a sleek, light-grey cover to shield your sofa, chair, or furniture from claws while giving your cat a dedicated outlet for scratching. Measuring 23.6 inches long by 19.7 inches wide, this protector is designed to fit specific couch configurations and to sit discreetly on the edge or armrest without compromising your room’s aesthetic. The natural sisal fibers provide a rugged, tactile experience that cats often respond to, while the fabric beneath helps cushion the interaction between claw and surface. This combination of materials offers a practical, eco-conscious option for homes with feline friends who enjoy a scratch session.
The scratching surface is crafted from high-quality natural sisal, a material known for its durability and eco-friendly profile. Compared with plastic protectors, sisal tends to deliver a more authentic scratching experience for cats, with enough resistance to engage claws without tearing or wearing down quickly. The texture also feels interesting to the touch for humans, lending a sense of authenticity that complements modern decor. Because the fibers are non-toxic and derived from natural sources, the protector offers lasting use while keeping safety in mind for households with playful pets.
The protector is designed to fit only certain sofas. For best results, ensure your sofa can be secured with leg ties, the armrest thickness is 12 inches or less, and the sofa side area is at least 23.6 inches by 19.7 inches. The right-hand side is determined by where you sit on the couch. If your armrest is narrower than 12 inches, it will typically secure more easily; otherwise, it may require adjustments or may not secure as firmly. This information helps set expectations and guides you toward a secure, tidy installation that doesn't disrupt the look of your furniture.
Imagine a cozy living room where a cat stretches out on a familiar armrest, claws sinking into the textured sisal with a satisfying give. The protector sits neatly along the edge, preserving the sofa’s upholstery and contributing to a calmer scratching routine for your feline friend. Its discreet profile means you can place it on a sofa or chair without it dominating the room, and the natural fibers invite a quick, focused scratch that can reduce wear elsewhere in the living space.
Note: This product is designed to complement certain sofa styles and is not universal. Always verify fit against the provided dimensions and securing mechanism to maximize effectiveness and maintain an orderly appearance.
Q: Will this protector fit my sofa?
A: Fits armrests up to 12 inches thick with a base area of at least 23.6 by 19.7 inches and leg ties to secure.
Q: Is the material safe and durable?
A: Made from natural sisal, non-toxic and long-lasting; not suitable for all sofa types—measure before purchasing.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
Petiva is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.
By visiting, browsing, or making a purchase through our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.
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You may be required to provide personal information such as your email address, billing details, payment information, and shipping address. You agree that all information provided is accurate and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Accounts may not be transferred or assigned to another person.
Petiva offers pet-related products intended for everyday pet care and use. We make reasonable efforts to display products accurately, however product appearance may vary depending on your device or screen settings.
We do not guarantee that product descriptions, images, or other content will always be accurate, complete, or current. We reserve the right to modify or discontinue products at any time without notice.
By placing an order, you are making an offer to purchase products from Petiva. We reserve the right to accept or reject any order at our discretion.
Orders are considered accepted only after payment has been successfully processed. Once an order is accepted, changes or cancellations may not be possible.
All purchases are subject to our Refund Policy and are intended for personal use only.
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Shipping and delivery times are estimates only and are not guaranteed. Petiva is not responsible for delays caused by carriers, customs clearance, weather conditions, or events beyond our control.
Risk of loss passes to you once the order is handed over to the carrier.
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You may not reproduce, distribute, or use any content without prior written permission.
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Your use of optional tools is entirely at your own risk.
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These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada.
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of any changes.
ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com