Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
PatiencET's 18 by 24 inch reversible dog cooling mat is crafted to fit crates, kennels, and travel carriers. It blends tactile comfort with practical design to help your pet feel at ease in a range of settings, from cozy indoor corners to outdoor lounging.
Designed with busy pet owners in mind, this mat invites your dog or cat to settle into a familiar, snug resting spot. The surface textures and convenient features make it easy to adapt to your pet’s routine without clutter or complicated setup.
One side uses breathable cooling ice silk for a refreshing touch, while the opposite side offers a thick, soft fleece for warm, cuddly lounging. This dual-sided approach lets you switch with the weather or your pet’s preferences in seconds.
Inside, a thermal insulation cotton layer pairs with an aluminum foil layer to help retain warmth in colder conditions and stay dry when damp. The materials are described as safe and odorless, helping create a calm environment for both pet and owner.
By removing the inner liner, the pad becomes a breathable cooling mat for hot weather, letting a single product cover varying temperatures with ease.
The inner liner is removable for machine washing, making upkeep straightforward. Lightweight and durable, this pad is well-suited for indoor use, crates, or outdoor adventures without adding bulk.
Ideal for small to medium dogs and even cats, this pad supports various sleeping positions while remaining easy to store when not in use. It’s a practical, all-season resting option that blends into homes and travel routines alike.
Q: What are the key features of the PatiencET Dog Cooling Mat 18'' x 24''?
A: Dual-sided design with cooling ice silk and warm fleece; lightweight, portable, and washable.
Q: How should I clean and care for the mat?
A: Remove the inner liner for machine washing; the inner liner is washable and dries quickly.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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