Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Pawhoo Dog Cooling Mat is crafted to deliver a calming resting surface for dogs in any weather. The top surface uses a Qmax >= 0.5 cooling fabric to pull heat away from the body, while a 1 cm thick 3D air mesh layer below promotes ventilation. A 400gsm cotton layer adds gentle softness and supportive structure, creating a balanced blend of comfort and stability. With a total thickness of about 1.4 inches, the mat offers a supportive feel without sacrificing breathability. For extended rests, the design helps maintain humidity below 55% for up to 12 hours, helping your pet stay comfortable during long naps or recovery periods.
Versatility is built in. The latest Pawhoo mat features a cooling顶 surface and a warm back, giving pets options as the seasons change. The top layer uses 100% nylon cooling fabric with Arc-chill technology for hot days, while the back is a soft Dutch velvet that adds warmth on cooler nights. Flip the mat to suit your dog’s mood or the climate, and enjoy a single pad that adapts across seasons without extra accessories.
Pet owners will appreciate the practical maintenance features. The mat is fully machine washable and quick to dry. For best results, wash on a gentle cycle with cold water and tumble dry on low or air dry. Thoughtful stitching helps it hold its shape and softness after repeated cleanings, while OEKO-TEX compliant and non-toxic materials prioritize daily safety and comfort for your dog.
Lightweight and foldable, the Pawhoo mat travels with your dog—from crates and kennels to beds, sofas, car seats, or outdoor spaces. Its adaptable size and durable construction keep it a reliable companion for home use or adventures away from home, ensuring your pet has a familiar, comfortable resting spot wherever you roam.
Q: Is the Pawhoo Dog Cooling Mat suitable for year-round use?
A: Yes. Its reversible design provides cooling on one side and warmth on the other for year-round comfort.
Q: How should I clean and maintain the mat?
A: Machine washable on gentle cold cycles; quick to dry, with durable stitching to retain shape after washing.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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