Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Designed for feral, stray, or community cats, the Pawtners heated outdoor cat house blends rugged durability with cozy warmth. While no product can guarantee outcomes, this shelter opens up possibilities for a drier, warmer refuge during cold months. Its thoughtful build supports outdoor cats in winter by focusing on warmth, protection, and simple maintenance.
Inside, thick insulation and a weatherproof PVC shell create a warm interior that blocks chilly drafts. A clear door curtain minimizes heat loss while allowing fresh air when needed, and a seamless cover with widened edges helps rain and snow drain away from the entry. This combination is ideal for kittens, feral cats, community cats, and barn cats that need a reliable outdoor retreat.
Built on an all-metal frame, this shelter stands up to wind, snow, hail, and rain. Ground spikes provide added stability on soft ground, while an elevated base keeps the interior dry and comfortable. Adjustable feet accommodate uneven surfaces, helping the shelter stay level and secure.
The safety escape door reduces the risk of entrapment by potential threats, and a clear window lets cats survey their surroundings without exposing them to drafts. This design aims to balance warmth, visibility, and security during cold days.
The multi-use heating pad is removable and comes with a machine-washable cover for quick cleaning. When not needed outdoors, the pad can also be repurposed for indoor warmth for cats or small dogs, adding versatility to this shelter setup.
Q: Is the Pawtners heated outdoor cat house suitable for feral or stray cats in winter?
A: Yes. Its insulation, waterproof shell, and heated pad create a warm, dry refuge that helps outdoor cats cope with cold conditions.
Q: How does the escape door improve safety for outdoor cats?
A: The escape door provides a quick exit from potential threats while the clear window lets cats monitor their surroundings.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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