Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Designed for everyday reliability, the Pelto kit combines a reflective service dog vest, a durable metal ID tag with a secure clip, and a wallet-friendly supply of ADA information cards. Sized to fit a broad range of breeds from X‑Small to XX‑Large, this all-in-one set adapts as your needs evolve and can be used alongside or in place of other identifiers. The result is a practical, ready-to-use system that helps you move through daily routines with greater ease.
The Pelto set is designed to support smooth, respectful interactions in a range of everyday situations. While not a guarantee of any specific outcome, the kit provides practical tools that can help you communicate clearly and stay prepared.
The vest is offered in a full range of sizes (X Small through XX Large), allowing a comfortable, secure fit for different breeds. The design prioritizes ease of use, from donning the vest to attaching a leash, while the ID tag remains accessible for quick checks during activities outside the home.
Whether you’re navigating public spaces, travel, or routine errands, this Pelto ESA accessory set provides a cohesive, all-in-one solution that emphasizes practical usability, reliability, and preparedness without making promises about outcomes.
Q: What items are included in the Pelto Service Dog Accessory Set?
A: The set includes a reflective vest, a metal ID tag with clip, and a box of 50 ADA information cards.
Q: How should the ADA cards be used in public settings?
A: Carry the wallet-sized cards and present them when needed; the box keeps cards protected.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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