Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Pet Prime Heartbeat Dog Toy for Puppies is designed to accompany pups through the big moments—whether they’re settling into a new home, weathering a thunderstorm, or traveling in the car. The plush toy combines a gentle heartbeat rhythm with a removable warmer bag, delivering a comforting sensory mix that imitates companionship and adds subtle warmth during naps or quiet cuddle time.
In daily use, the toy becomes a cozy anchor. The heartbeat rhythm mimics a reassuring presence, while the heat element offers soothing warmth that many puppies instinctively seek when they’re tired or unsettled. The design emphasizes practical, everyday moments: a soft cotton exterior, a belly pocket closed with velcro (no zipper), and a heat pack that can be heated or removed as needed. The result is a dependable sleep-and-comfort companion that fits into home life, crate routines, travel days, and calming wind-down rituals.
Practical use tips: place a heat pack inside the warmer bag, tuck it into the belly pocket, and let your puppy enjoy the soft, reassuring feel during quiet time. For cleaning, remove the heart and heat pack before washing the plush shell, then air dry before reassembling for use.
We designed this toy with safety and convenience in mind. Its soft cotton construction is built for gentle cuddling, and the velcro pocket keeps the heat source secure without exposing curious mouths to zippers. If you have questions after purchase, our team provides responsive after‑sale support to help you get the most from your puppy’s new sleep and comfort aid.
Q: Does the Pet Prime Heartbeat Dog Toy help with separation anxiety?
A: The heartbeat rhythm and warm bag may comfort puppies, especially during transitions or storms; results vary.
Q: How do I clean the toy?
A: Wash the plush shell after removing the heart and heat pack.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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