Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
When chilly days arrive, your petite companions deserve a dependable, gentle warmth. The Petace Outdoor Heated Pad is engineered for small animals, delivering steady heat in cat houses, rabbit hutches, or chick brooders housed in sheltered spaces. Built to withstand wind, rain, and light snow, this pad is sized to cover a comfortable portion of the enclosure while remaining compact enough to fit into snug corners.
Constructed for outdoor-grade durability, the pad uses a rigid ABS shell and a steel-wrapped cord that resists curious nuzzles. The surface is waterproof, and the whole unit can be anchored to flat floors with pre-drilled holes so it stays put even in breezy nooks. Measuring 16.5 inches by 11.8 inches (about 42 x 30 cm), it provides ample space for a small pet to stretch or curl, depending on mood and weather.
Imagine a cat house perched on a sheltered porch, a rabbit hutch tucked in a garage corner, or a chick brooder protected by a simple shelter. The pad’s size, durability, and anchoring options make those arrangements practical and low-maintenance. It is designed to stay put and continue delivering gentle warmth across seasons.
Installation and care tips: place the pad on a flat surface, anchor with the pre-drilled holes, and monitor your pet’s comfort. Use a damp cloth for quick cleaning and remove the cover for thorough washing as needed. This heat source is intended to be a consistent helper in colder months, not a cure-all.
Q: Is the Petace Outdoor Heated Pad suitable for multiple small pets?
A: Yes. It supports cats, rabbits, chicks, and other small pets in sheltered indoor or outdoor spaces.
Q: How does the thermostat benefit my pet in chilly weather?
A: The thermostat auto-adjusts to ambient conditions to maintain a comfortable warmth without overheating.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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