Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Petcozife’s Dog Grass Pad with Tray combines thoughtful design with practical everyday use. Sized at 35 inches by 23 inches and 1.5 inches tall, the system is suitable for small to medium dogs and is equally at home on a balcony or in an apartment. The setup includes two artificial grass panels (one replaceable), a drainage grid, a highly absorbent pee pad, and a sturdy solid tray. This layered approach aims to simplify routine care while keeping floors clear of messes, spills, and lingering odors.
The multi-layer arrangement is designed to support clean transitions from surface to pad. The grass panels provide a natural-feeling surface under paws, while the drainage grid channels moisture toward the pad below. A replaceable grass panel means ongoing freshness without a full replacement, and the solid tray contains any accidents to protect your indoor space.
The surface is crafted from soft, durable synthetic grass that mimics the texture of real turf. This real-feel surface offers a comforting experience for your dog while remaining resilient to daily use. The tightly woven fibers resist shedding, contributing to a cleaner home and a more predictable potty routine. Made from high-quality PP material, the surface is built to last through busy days and playful pups.
Moisture is managed with a careful, multi-step flow: urine moves through the grass into the drainage grid and down to the pee pad, where it is absorbed and locked away. The pee pad is reusable and washable, so you can refresh the setup without constant replacements. A non-slip backing helps keep the pad in place even during excited moments, reducing the risk of slides or tipping.
This indoor potty system is designed with real-life needs in mind—ideal for apartment living, unpredictable weather, or busy schedules. Place it anywhere in your home—from entryways to balconies—confident that the tray provides leak protection and containment. The design fosters a familiar surface for dogs, supporting a smoother potty routine without invasive daily upkeep.
Q: Is this suitable for small and medium dogs?
A: Yes. The 35x23 inch tray fits small to medium dogs and works well in apartments or balconies.
Q: How do I clean and maintain the system?
A: Rinse or machine-wash the grass panels and pee pad; replace grass as needed; keep the drainage grid clear.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
Petiva is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com