Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Designed by pet loving designers with input from trained veterinarians, this soft carrier blends comfort with practical safety for transporting your fur baby. It prioritizes a roomy interior, gentle padding, and thoughtful airflow to make vet visits or car trips feel more manageable for both you and your companion.
The interior measures 17 inches long by 12 inches wide by 12 inches high, offering ample space for larger cats or small dogs to settle in. A well padded soft bottom cushions paws and joints, while mesh on the sides and top provides ongoing airflow and a clear view to the world outside. The design lets pets observe their surroundings through the breathable mesh, reducing overwhelm during travel.
Security is built in: anti escape zippers and a dedicated security leash help keep your pet secure. An auto-save design adds protection during car rides, while non-toxic SGS tested materials emphasize safety. The structure stays sturdy and won’t collapse inward while you carry your furry traveler.
Setup is hassle-free: there is no installation required and you can open or fold the carrier in about 10 seconds. It zips closed with automatic locking for quick security. Carry options include top handles or a detachable shoulder strap, and the fleece bed is machine washable for easy cleaning. When not in use, the carrier folds flat for compact storage, and at only 2.4 pounds it remains lightweight for daily use. A top opening makes it easier to guide an uncooperative pet inside and check on them mid-journey.
Secure the carrier in your car with a quick, step by step approach: place it on the front seat, thread the seatbelt through, and buckle. Use the headrest strap for extra stability. The carrier features a convenient front door and top entry for easy access, which can help during vet visits or quick rescues from busy days.
As part of the Petisfam promise, you can enjoy free returns, replacements, and exchanges for any reason in new and unused condition, providing confidence as you try a new way to transport your companion.
Q: Is the petisfam Easy Load Carrier easy to set up?
A: Yes — it requires no installation and folds flat within 10 seconds.
Q: What pets is this carrier suitable for?
A: Suitable for large and medium cats and small dogs, with escape-proof zippers and a soft bed.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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