Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Designed for adventures with small dogs and cats, the Petotw Soft-Sided Pet Carrier supports pets up to 24 lbs (12 kg). Its compact 17in L × 12in W × 12in H interior is tailored for pets who enjoy a snug yet breathable space. With thoughtful sizing based on your pet’s length and height, it helps you choose a carrier that fits your daily routine and weekend trips without unnecessary bulk.
The carrier includes a patch-close handle and an adjustable shoulder strap, giving you flexible carrying options whether you’re strolling through the park or navigating transit. A back strap lets you secure the carrier to a suitcase for hands-free travel, while large side pockets provide quick access to essentials like phones, cards, or travel documents.
Inside, soft wool pads cradle your pet, while ventilated mesh windows promote airflow and help you observe your companion without disturbing them. The three-sided mesh design provides both ventilation and visibility, helping your pet feel secure while you keep an eye on them from outside.
The leopard-patterned carrier is built with soft surfaces ideal for small companions such as kittens, puppies, and even rabbits. It folds for compact storage when not in use, and its lightweight construction makes it a practical option for car trips, city strolls, or vet visits. Separate pockets help you organize small items like keys, cash, or an e-reader while you’re on the go.
Note: The structure supports pets up to 24 pounds and is best used when you verify your pet’s length and height against the interior dimensions. This soft-sided design emphasizes comfort and portability, making travel feel a little easier for you and a touch more secure for your small companion.
Q: Is this carrier suitable for my pet?
A: Yes—it's designed for small dogs and cats up to 24 lbs (12 kg); confirm fit by your pet's length and height.
Q: How do I carry and secure it during travel?
A: Use the patch handle or adjustable shoulder strap; the back strap attaches to a suitcase, and it folds flat for storage.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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