Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The PetSafe Gentle Leader Headcollar is a veterinary behaviorist inspired solution crafted to guide your dog during everyday strolls. This no pull headcollar redirects pulling focus toward you and away from distractions, without pulling on the throat. The collar rests softly across the nose and neck, allowing full range of motion while interrupting pull and encouraging a calmer stride. Your pup can still eat, drink, pant, and even chase a tennis ball while wearing it. This thoughtful setup emphasizes comfort and control for both you and your dog as you move through parks, sidewalks, and busy streets.
The Gentle Leader is built for daily use with durable nylon and a padded neoprene nose loop. A minimal strap design helps keep your dog cool on warm days, and the quick snap neck strap plus an adjustable nose loop make fitting fast and easy so you can head out the door in moments. While it is a great fit for many breeds, this headcollar is not recommended for dogs with very short snouts such as pugs or bulldogs.
Whether you are navigating busy sidewalks, strolling through the park, or visiting the vet, the Gentle Leader can help redirect your dog’s attention without restricting natural movement. You can see moments of improved focus during distractions, easier control during excited greetings, and a more confident pace on family dog walks. The design accommodates everyday activities such as eating, drinking, panting, and even playing fetch, while maintaining gentle guidance for better leash manners over time.
PetSafe has a long history of vet- and trainer-recommended solutions. Since 1988, PetSafe has focused on safe, innovative products designed to enhance the bond between pets and families. With U S roots and a global reach, PetSafe backs its products with trusted support to help you enjoy everyday moments with your dog.
Q: What is the PetSafe Gentle Leader Headcollar designed for?
A: A humane no-pull headcollar that guides your dog's head to reduce pulling and redirect attention during walks.
Q: Is this headcollar suitable for all dogs?
A: Not recommended for dogs with short snouts; consult your veterinarian if unsure about fit or behavior.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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