Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Petskd Top-Expandable Pet Carrier blends soft-sided comfort with travel-ready practicality. With an unfolded size of 19 L × 13 W × (9 + 3.5) H, this carrier is designed to fit under cabin seats on many flights and is suitable for short trips or routine outings with your furry companion. It is aligned with common cabin dimensions used by several airlines, including Southwest, Allegiant, and Air Canada, making it a practical choice for in-cabin travel. Always verify the current cabin size with your airline before you fly.
Key size guidance helps you plan ahead. For the best fit, consider a pet length, height, and overall frame in addition to weight. We recommend pets that are within these general guidelines be considered first: small dogs under 12 lbs and large cats under 15 lbs. Measure your pet’s length from chest to rump and height from the top of the shoulders to the floor to ensure a comfortable, secure ride. Do not rely on weight alone when choosing a carrier for travel.
Inside, your pet can enjoy a calm, view-friendly space with ample airflow. The carrier features mesh ventilation on five sides to promote breathability and easy monitoring, plus a top that stays open and flexible enough for a quick check or a gentle greeting during the flight or car ride.
Petskd builds for stability and long-term use. The bag uses a reinforced structure with stainless steel components and a fiber rod to help prevent sagging or collapse, even when loaded. An adjustable rope buckle helps you secure the carrier to your luggage or seats, while a zippered snap lock helps prevent curious pets from opening the zipper and escaping.
Crafted from waterproof, non-toxic, scratch-resistant polyester, the fabric is designed to handle travel wear and tear while remaining gentle on your pet. The mesh was upgraded to resist tearing, reducing the chance of accidental damage during use. The carrier is designed for simple maintenance and everyday use, so you can travel with confidence.
Petskd backs this carrier with a 12-month warranty. If a quality issue arises, you can request a replacement on new models within the warranty period, and the team aims to respond within 24 hours.
In real-life use, this carrier can support busy travel days, quick vet visits, or weekend getaways with your pet. While results vary by flight and pet, the design emphasizes comfort, visibility, safety, and convenience—offerings that may enhance the travel experience for both you and your companion.
Q: Is the Petskd Top-Expandable Carrier airline-approved for cabin use?
A: Yes. It is designed to fit under-seat cabin dimensions on several airlines, but always confirm your airline's current cabin size.
Q: What pets can fit in this carrier?
A: Suitable for small dogs under 12 lbs and large cats under 15 lbs; measure length and height to ensure a proper fit.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com