Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Meet the pidipiti Southwest Airlines approved expandable pet carrier, crafted for under-seat travel with extra-small dogs, puppies, or small cats up to 6 lbs. External dimensions run 18.5" L x 13.5" W x 9.5" H, aligning with the airline’s soft-sided carrier guidelines. For the best fit, measure your pet: length should be under 17", width under 13", and height under 9". This is a practical option for travelers who want a comfortable, contained space while flying or riding in a vehicle.
The right side features an accordion-style expansion that adds about 20% more space. This design enhances airflow and visibility for a pet who may prefer a little extra room when collaboration with their surroundings is possible. In tight cabins, the expansion creates a more breathable, less confining feel while keeping the animal near you.
Durability and shape are built in. Dual metal frames on each side help the carrier stay upright and resist bending when doors are opened or closed. A rigid bottom insert adds support, so items inside don’t shift and the carrier maintains its form during handling. Entry doors use double zippers with metal hooks to reduce the chance of accidental opening, and a tether keeps your pet secured to a harness inside the carrier.
Designed with multiple practical features, this carrier isn’t limited to airplane travel. It has four entry points for easy access from different angles, plus two pockets for storage of small essentials like waste bags or treats. A pet information card helps you keep important details handy, while the bottom padding remains soft and comfortable for naps or quiet moments. The outer fabric is durable 600D Oxford, built to withstand regular use, and the included shoulder strap lets you carry hands-free when you’re on the move.
This carrier isn’t just for flights; it works well for vet visits, car trips, or short jaunts around town. When not in use, it folds away for compact storage. A one-year warranty adds peace of mind for size- and use-case-specific needs. Note that this model is intended for very small pets; if your companion exceeds the listed dimensions or weight, consider a larger option to ensure comfort and safety.
Expect easier cabin travel for your small pet, fewer mid-travel adjustments, and a neat, portable setup that stores away when not in use. The combination of expansion, stability features, and practical pockets makes this carrier a thoughtful option for pet owners seeking an airline-friendly, all-purpose carrier without overpacking.
Q: Is this carrier compliant with Southwest Airlines under-seat limits?
A: Yes—its external size aligns with Southwest’s soft-sided under-seat guideline; ensure your pet’s measurements fit under the seat.
Q: What safety and convenience features does it include for travel?
A: Double metal frames, secure double-zippered doors with hooks, a tether, multiple entrances, pockets, and machine-washable padding support practical travel.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com