Trusted Pet Store Canada
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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The PINVNBY 2 PCS Hamster Tunnels set delivers an engaging, foldable plastic tunnel experience designed for hamsters, gerbils, mice, rats, and even ferrets. The bright blue tunnels are built from durable, stain-resistant plastic that’s light enough for quick rearrangement yet sturdy enough for daily adventures. Each tunnel contracts to a compact 8.26 inches in length with a 3.93-inch diameter, and can stretch to an expansive length of about 35 inches, offering flexible layouts for your cage. The design encourages exploration, running, and hidden-play moments—perfect for curious little companions who love to sniff, nudge, and peek through pathways. Note: remember to tear off the protective die before first use to reveal the clean play surface.
Crafted for real-life, everyday moments, this set blends enrichment with practicality. The package includes 2 tunnels plus 19 pieces of accompanying toys, giving your small pet multiple textures and stimuli to explore. The included items feature: 2 grass balls, 2 lava blocks, 2 heart-shaped grass cakes, 1 carrot toy, and 10 apple sticks. This variety helps create an appealing activity zone that can be rearranged to suit your pet’s mood and cage layout, promoting active play rather than idle boredom.
The tunnels are built to support natural play patterns—your small pets can run through the tubes, hide inside, and navigate from one module to another. The DIY modelling angle makes it easy to create new layouts, so playtime stays fresh without needing new gear. The components are sized to provide safe, contained spaces that encourage motion and curiosity, while the durable plastic is simple to wipe clean between sessions.
Enhance your pet’s day with a play zone that invites exploration, exercise, and gentle chewing. While results vary by pet, the setup is designed to offer possibilities for enrichment and active engagement—an appealing way to support everyday exercise and discovery in a safe, supervised environment.
Q: Is this set suitable for all small pets?
A: Yes—designed for hamsters, gerbils, mice, rats, and ferrets; ensure your cage fits the tunnels and supervise initial play.
Q: How should I assemble and clean the tunnels?
A: Tunnels fold and stretch to about 35 inches; tear off the protective die before use; wipe with mild soap and water and dry before pet contact.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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