Trusted Pet Store Canada
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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The POIIOPY Citronella Dog Training Collar with Remote offers a humane alternative to traditional training aids. Operated exclusively via the remote, it delivers a measured citronella spray, along with vibration and an audible beep, to cue your dog during training sessions. This combination targets unwanted behaviors with a calm, non-painful approach, and the system is designed to support you as you guide your dog toward calmer habits in everyday scenarios.
Imagine a leash-walking routine where your dog tends to pull or react to street stimuli. With the POIIOPY collar, you can trigger a gentle citronella burst at a comfortable distance, followed by a soft beep or a brief vibration when appropriate. The scent cue tends to be immediate enough to interrupt the unwanted behavior without causing fear, while the remote range supports training across a backyard, park, or open yard. The experience remains calm and controlled, emphasizing learning over punishment.
Other practical use cases include doorbell alerts, greeting guests, or crate transitions where quiet, predictable responses are desired. The three modes and spray levels allow you to adjust the intensity to your dog’s temperament and training progress, giving you a flexible, humane coaching tool that complements your consistency and patience.
Always use the device as part of a balanced training plan, monitor your dog’s comfort, and avoid prolonged exposure to the spray. Do not use as a substitute for veterinary- or behaviorist-advised training where professional guidance is recommended.
Q: What training modes does the POIIOPY Citronella Dog Training Collar offer?
A: Three modes: citronella spray, vibration, and beep; adjustable spray levels via remote.
Q: What should I know about battery life and water exposure?
A: Collar lasts up to 12 days; remote up to 30 days. Light rain exposure is okay, avoid submersion.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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