Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Designed for natural hamster behavior, PROLEE offers a spacious, burrow-friendly habitat that supports exploration, nesting, and play. With four lengths from 24 to 48 inches, this openable-top design makes it easy to tailor a lively environment to your pet’s needs while keeping maintenance straightforward. Expect a far more engaging space than a traditional wire cage, with room to add thick bedding, hideouts, and a vibrant toy ecosystem that encourages daily activity without sacrificing safety.
Premium build quality blends practicality with aesthetics. The frame uses high-density natural wood finished to resist rot and corrosion, and waterproof coating helps protect against moisture. Clear acrylic panels allow you to observe every whisker twitch and curious moment from multiple angles, while a bottom acrylic sheet guards the interior against dampness and simplifies cleanup. This cage is a practical investment for long-term housing that remains visually pleasing in your home or apartment.
Chew-proof craftsmanship distinguishes PROLEE from common wooden cages. A polyester coating on both sides adds waterproofing and chew resistance, helping pets stay inside their home and your furniture intact. Top ventilation promotes airflow and odor control, and an additional liftable roof window expands observation options, making it easier to supervise playtime or interact with your pet during handling. The design remains safe even without the optional lock, and the front acrylic panel detaches to simplify daily cleaning.
Real-life use scenarios illustrate versatility: you can arrange a cozy hideout, a sand bath zone, a running wheel, and an exploration scene within the same setup. The open top makes quick checks effortless, while the sturdy, easy-to-move frame supports frequent rearrangement as your pet’s preferences evolve. If you have multiple small pets, the broad interior and robust construction provide a stable home that complements various small-animal lifestyles. Customer support is responsive, ready to help with setup questions or product guidance, ensuring you have a positive start with your PROLEE habitat.
Q: What sizes are available for PROLEE hamster cages?
A: Four sizes range from 24 to 48 inches for flexible room-fitting setups.
Q: Is the cage easy to assemble and clean?
A: Yes, with included hardware, clear instructions, and a removable front panel for easy cleaning.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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