Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The QJXX multi-tier cat cage is designed to give lively felines room to climb, perch, and explore indoors. With four levels of climbing and resting space, the enclosure comfortably accommodates 1 to 3 cats and even small pets like chinchillas. A top-door opens to invite interactive play, while the lower area keeps supplies safely contained behind a secure gate.
Included features invite comfortable routines: a fabric hammock, adjustable resting platforms, and metal ladders create an indoor feline playground that’s both engaging and calming. The modular setup adapts to your cat's energy and space needs, with careful attention to ventilation and sightlines that encourage curiosity and relaxed observation.
When not in use, the unit folds down to a slim 2.5 inches for compact storage. Four 360° swivel casters (two with brakes) let you move the cage where you need it, while a PVC pull-out tray makes cleaning simple and quick.
The cage uses a thickened galvanized pipe frame with a rust-resistant coating for durability. All edges are polished to minimize risk of scratches, and included cable ties help secure ladders and platforms for added stability.
Usage guidance: 2-layer configurations suit 1 adult cat or 2 kittens; 3-layer suits 1 adult cat or 3 kittens; 4-layer accommodates 2 adults or 4 kittens, depending on space and activity level. The design is installation-free—just unfold and arrange the internal platforms for your space and pets.
Q: Is the QJXX Multi-Tier Cat Cage suitable for multiple pets?
A: Yes, it accommodates 1 to 3 cats or small pets with multiple tiers for climbing and resting.
Q: Is assembly required or tools needed?
A: No tools are needed; simply unfold and arrange the internal platforms for immediate use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
Petiva is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.
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Petiva offers pet-related products intended for everyday pet care and use. We make reasonable efforts to display products accurately, however product appearance may vary depending on your device or screen settings.
We do not guarantee that product descriptions, images, or other content will always be accurate, complete, or current. We reserve the right to modify or discontinue products at any time without notice.
By placing an order, you are making an offer to purchase products from Petiva. We reserve the right to accept or reject any order at our discretion.
Orders are considered accepted only after payment has been successfully processed. Once an order is accepted, changes or cancellations may not be possible.
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Risk of loss passes to you once the order is handed over to the carrier.
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com