Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Fuse playfulness with smart design. The Qraxond Octopus combines a plush, durable exterior with an automatic bouncing core to create engaging, movement-driven enrichment for dogs. It’s built for curious pets and pet owners who value dependable, supervised entertainment.
Tip: For ease of use, you can tear off the fur cover to expose the Velcro-enabled switch, making activation straightforward without removing the ball.
Designed for hard floors, thin carpets, and outdoor lawns, with quieter bouncing on some surfaces. It’s intended for light chewers and supervised play, and is not recommended for aggressive chewing behavior.
The toy runs on a 600 mAh USB-rechargeable battery, delivering several hours of play after a 1.5-hour charge. When charging, remove the fur cover’s silicone switch cap and connect the USB cable to the charging port—no need to remove the ball.
Built with a durable plush, nylon, and silicone construction, it also features an IP54 rating for water and dust resistance, giving you more confidence during outdoor use under light splashes or dust. The design emphasizes safety through non-toxic materials and supervised play guidelines.
Plus, Qraxond offers a 1-year free replacement policy on qualifying items—support you can rely on if issues arise within the coverage window.
Compared to passive toys, this interactive option introduces motion and sound that may help channel energy, encourage problem-solving, and provide occasional mental stimulation—useful for dogs who benefit from engaging, goal-oriented play. Consider it as a flexible enrichment tool rather than a guaranteed solution for behavior management.
Q: Is the toy suitable for aggressive chewers?
A: Not for aggressive chewers; designed for light chewers and supervised play.
Q: How long does the battery last and how do I charge it?
A: The 600mAh battery supports about 4 hours of play after a 1.5-hour charge; charging via plug after removing the fur Velcro cover.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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