Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Rellaty’s official replacement filters and pre-filter sponges are designed for the 108oz/3.2L cat and small-dog fountain. With a 12-pack of carbon filters and 12 sponges, you’ll have a ready-to-refresh kit that keeps the fountain clean and ready for everyday use. This setup is built to work with fountains of the same size and style, supporting consistent access to fresh-tasting water for thirsty pets.
The filter’s three layers use activated carbon, ion resin and non-woven fabric. Hair, heavy metals and dirt are filtered, helping water stay crisp and appealing. While every pet drinker’s needs vary, these filters can encourage pets to drink more water in daily life.
In addition to the filtration, a pre-filter sponge sits around the pump to catch sediment and protect the pump. This pairing can help maintain steady water flow and extend pump life, especially in households with multiple pets.
To prevent activated carbon dust from entering the water during first use, soak the filters in water for about 2 minutes and rinse thoroughly under running water. Depending on your pet’s drinking frequency and the number of animals using the fountain, consider changing the filters every 2–3 weeks.
Rellaty backs every purchase with 24/7 friendly support. If you have questions, our team aims to respond within a day.
Q: What is included in the Rellaty cat fountain filters pack?
A: A 12-pack of carbon filters and 12 pre-filter sponges for 3.2L/108oz fountains.
Q: How often should I replace the filters?
A: Replace every 2–3 weeks, depending on pet usage and number of pets.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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