Trusted Pet Store Canada
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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Las bombillas térmicas REPTI HOME están diseñadas para recrear una intensa luz diurna y una fuente de calor adecuada dentro del terrario. Este enfoque combina temperatura estable con una iluminación que imita la intensidad y la dirección del sol, creando una zona de braseo que invita a tu mascota a explorar y descansar en un hábitat que se siente más natural.
Gracias a su diseño de calentamiento rápido, el calor se concentra cerca del fondo y evita pérdidas de energía innecesarias. En la práctica, tras encender la bombilla, la temperatura de la zona de braseo puede subir en pocos minutos, permitiendo que el reptil encuentre un área cálida para comer, descansar o tomar un descanso breve entre exploraciones. Aunque cada especie tiene sus preferencias, muchos cuidadores reportan una interacción más dinámica cuando se combina con una iluminación estable y una fuente de calor constante.
Este par de bombillas está pensado para una amplia gama de reptiles y anfibios, incluyendo dragones barbudos, tortugas y tortugas de agua, lagartos y serpientes. La sensación de un entorno cercano a la naturaleza facilita que el terrario se adapte a las necesidades térmicas de distintas mascotas sin complicaciones adicionales.
El set incluye dos bombillas, lo que permite usar una como repuesto o mantener un segundo punto de calor operativo. Cada bombilla tiene una vida estimada de miles de horas, y los usuarios suelen seguir una pauta de uso de 4 a 6 horas diarias para equilibrar la temperatura y el consumo energético.
En cuanto al mantenimiento, se recomienda revisar y reemplazar las bombillas cada 3 meses para mantener un rendimiento estable. Si tienes dudas sobre la configuración óptima para tu terrario, el servicio de atención al cliente de REPTI HOME está disponible para ayudarte a definir la mejor rutina para tu mascota.
Con estas bombillas, REPTI HOME propone una solución práctica para crear un entorno más cómodo y estimulante para tus reptiles, manteniendo un equilibrio entre calor, iluminación y seguridad. Considera estas bombillas como una opción complementaria para enriquecer el hábitat y apoyar el comportamiento natural de tu mascota.
Q: Qué beneficios ofrece la bombilla térmica REPTI HOME para reptiles?
A: Proporciona calor y simulación de luz solar para crear una zona de braseo y apoyar un hábitat más natural.
Q: Cómo se debe usar para obtener mejores resultados?
A: Coloca a 30 cm de distancia, usa 4–6 horas diarias, reemplázala cada 3 meses y mantén el área seca.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com