Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
ReptiChip Premium Coconut Substrate is a ready-to-use bedding solution crafted from coconut husk. It shines in dry, arid terrariums straight from the bag, and it can be moistened to create a more humid microclimate for tropical species. This versatility helps you tailor the bedding to your animals’ needs without swapping substrates.
Designed for a range of reptiles—from geckos and tarantulas to iguanas and snakes—the substrate provides a natural, textured base that supports digging, hides, and surface exploration. Used dry, it delivers a loose chip-like feel with breathable airflow; when water is added, the chips expand and cling, increasing humidity for species that benefit from a moister environment.
Cleaner, dust-free and US-sourced
Eco-friendly and health-conscious choice
Odor control and a pleasant home environment
Encapsulating waste with the substrate can help manage odors, contributing to a fresher terrarium and surrounding living space. The natural coconut husk scent tends to feel cleaner than dusty alternatives.
Versatile across species and setups
The same substrate works as bedding for geckos and tortoises, while also pairing well with ball python tanks and hermit crab habitats. This multi-use bedding supports a range of terrarium configurations, making it a practical addition to your habitat accessories. The bag expands with hydration, offering a comfortable base for activities while maintaining a clean, appealing terrarium aesthetic.
Q: Is ReptiChip suitable for both arid and tropical reptile habitats?
A: Yes. Use dry for arid species or moisten to increase humidity for temperate and tropical setups.
Q: Does ReptiChip help manage odors in enclosures?
A: The substrate helps encapsulate waste, contributing to fresher terrarium air and a more pleasant living space.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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