Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
ROAM invites you to a thoughtful, purpose-driven treat experience. The brand’s mission centers on kindness—supporting communities in need, protecting the environment, and promoting animal welfare. These dog chews are designed for pets who deserve treats that align with a broader good, while still delivering daily moments of taste, texture, and engagement at home or on-the-go.
Crafted with a novel protein approach, these chews lean toward proteins sourced from animals raised on smaller farms with space to roam. The result is a lean, high-quality protein option that many dogs find appealing. The ostrich-based formula is presented as a potentially gentler option for dogs who benefit from alternative protein sources, while avoiding artificial preservatives or added hormones. It’s a thoughtful choice for households prioritizing ingredient transparency and responsible sourcing.
Owing to its ostrich trachea basis, this chew is described as long-lasting, providing extended engagement for dogs that enjoy a substantial chew time. For dogs with sensitive stomachs or those who react to more common proteins, the novel-protein angle may offer a different experience that some dogs tolerate well when chewed under supervision. Expect a durable texture and a satisfying crunch that can help stretch chew sessions beyond a quick treat.
The product is specifically noted for medium to large breeds, making it a practical option for households with bigger dogs that crave a meaningful chew during the day. The two-chew pack adds value for families who want to rotate treats, designate a regular chew time, or simply stock up for weeks of enrichment without constant reordering.
While ROAM highlights the product’s unique protein source and long-lasting chew time, benefits are presented as possibilities to consider. Different dogs respond to treats in unique ways, and individual results will vary. This pack offers an opportunity to explore a new protein-based chew that aligns with ROAM’s commitment to good—for pets, people, and the planet—without overpromising outcomes.
Q: What size of dogs is ROAM Ostrich Bone Chews intended for?
A: Designed for medium to large breeds; the pack includes two chews for extended chew sessions.
Q: What should I know about the protein source and ingredients?
A: Uses ostrich trachea as a novel protein; lean and natural from smaller-farm sources, with no added hormones.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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