Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Sailnovo Cat Door is designed to balance pet independence with home convenience. With an outer footprint of 9.25 by 10.62 inches and a lightweight yet durable ABS frame, this door blends into interior and exterior doors alike. It’s built for everyday life—quietly letting your feline or small pet come and go as needed, without turning your living space into a gatekeeping obstacle.
Four independent locking modes put you in control: outward opening, inward opening, both directions, or fully locked. This lets you tailor access to nap schedules, family routines, or weather conditions, without having to open the door yourself.
Crafted from high-strength fiberglass ABS, the flap is UV-resistant, impact-resistant, and moisture-proof to withstand daily use. A magnetic closure teams with a dedicated seal to curb drafts, while the brush strip reduces noise and blocks rain, wind, or insects from slipping inside. The design prioritizes safety for little paws and tails while keeping your space tidy and calm.
The transparent, hinged flap lets pets see through the door, encouraging confident entry. The telescopic frame accommodates door and wall thicknesses from 2 to 5 cm, so you can install it in a variety of door types or in-wall openings. The overall size and weight limit are suited for cats under 27.54 lb, and the product works well in multi-pet households where a shared passage is helpful.
Step-by-step installation guidance is included to help you place the doorway in brick, wooden, PVC, or metal doors, as well as interior or exterior installations. The combination of a simple knob-style switch and clear, durable materials makes routine use straightforward for both adults and kids to operate.
With Sailnovo, you gain a practical, well-built pet door that supports everyday life—granting your pet freedom while preserving your home’s comfort and efficiency. Consider this door as a dependable, low-touch way to manage pet movement, weather exposure, and noise within your living spaces.
Q: What is the Sailnovo Cat Door size and fit?
A: Outer size is 9.25 by 10.62 inches and fits doors or walls 2–5 cm thick.
Q: What access modes does the 4-Way Rotary Lock provide?
A: Four modes: in-only, out-only, in-and-out, or fully locked for flexible pet access.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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