Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Transform blank wall space into a dynamic vertical playground with the SHENGOCASE 47.2 x 11.8 natural solid wood cat shelves. This wall-mounted system blends sturdy construction with a warm, natural aesthetic, turning a simple wall into a multi-step balcony that cats can explore, perch on, and move along. Built from solid wood and finished to highlight natural grain, these shelves create a long, inviting walkway that can be configured as a single long balcony or as connected segments to fit your space.
Each platform is 15.7 x 11.8 inches, with a robust 0.6 inch thick board and a pair of 11.8 inch deep brackets. The design supports practical, everyday use—whether your cat is surveying the room from a higher vantage point, taking a sunlit nap, or hopping between levels during play. The system is designed to be unobtrusive, so it blends with a variety of decors while giving your cats a sense of exploration and territory without crowding the floor.
Vertical enrichment is a valuable way to encourage activity, exploration, and safe climbing. The connected balcony design provides a continuous route for multi-cat households or homes with limited floor space. Imagine a sun-drenched corner where a cat can pace, perch, and pause along a comfortable, carpeted surface. The natural wood finish adds a touch of warmth to living spaces while giving pets a reliable sense of height and security.
Note: You’ll still want to assess your wall type and follow the included instructions for safest mounting. The product description reflects the known capabilities and components and uses practical language about potential uses; results can vary based on setup and space.
Q: What is included in the SHENGOCASE cat balcony kit?
A: Three balconies, sturdy brackets, five self-stick mats, wall-mount hardware, and installation instructions.
Q: How much weight can each shelf support?
A: Each platform supports up to 30 lbs when properly mounted.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Petiva. The terms “we”, “us”, and “our” refer to ROCKET ONLINE STORE INC., the company operating the Petiva online store and website (the “Services”).
Petiva is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.
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Petiva offers pet-related products intended for everyday pet care and use. We make reasonable efforts to display products accurately, however product appearance may vary depending on your device or screen settings.
We do not guarantee that product descriptions, images, or other content will always be accurate, complete, or current. We reserve the right to modify or discontinue products at any time without notice.
By placing an order, you are making an offer to purchase products from Petiva. We reserve the right to accept or reject any order at our discretion.
Orders are considered accepted only after payment has been successfully processed. Once an order is accepted, changes or cancellations may not be possible.
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Risk of loss passes to you once the order is handed over to the carrier.
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ROCKET ONLINE STORE INC.
133 Weber Street North, Suite 327
Waterloo, Ontario, N2J 3G9
Canada
Email: info@petiva.com