Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Designed with larger breeds and multi-pet households in mind, the SIBAYS fountain offers a generous 2.5-gallon (9.5 liter) capacity. Water is pumped in a gentle loop that creates a continuous, appealing flow, enticing dogs and cats to drink from moving water rather than still bowls. This practical hydration station stays ready through the day, reducing refills and helping busy homes keep water within reach. The BPA-free ABS body and safe materials provide durability, while the 7-inch filter ensures the water returning to the bowl feels clean and fresh.
The system is built to stay discreet in the home. The ultra-quiet pump operates at under 23 dB, so the fountain won’t distract bedrooms or living spaces. A smart LED indicator delivers a quick visual cue: normal operation glows, while low water or a clogged pump triggers a red or flashing red light to remind you to check water levels or maintenance, helping you avoid dry running.
Three adjustable flow modes give you flexibility to suit different pets and preferences. Whether a gentle trickle or a fuller cascade, the fountain adapts to varied drinking styles. The filtration system uses a large 7-inch diameter with three layers to keep water fresh: coconut activated carbon to absorb odors and impurities, plus cotton mesh and sponge layers to trap hair and debris before the water returns to the bowl. The design minimizes clogging and helps protect the pump so water continues to circulate smoothly.
All parts that contact water are food-safe ABS material, designed for easy cleaning. The package includes practical tools—a tweezers and a small brush—to help you reach residue between maintenance sessions. If care is needed, a replacement pump is available, and SIBAYS offers responsive service to help resolve issues.
In practice, this fountain aims to offer a dependable way to keep water fresh and accessible, encouraging pets to drink more consistently. Real-world use depends on your household routine and your pets’ preferences, but the design emphasizes durability, quiet operation, and straightforward upkeep so you can focus on what matters most—your pets’ comfort and hydration.
Q: What capacity does the SIBAYS water fountain hold?
A: It holds 2.5 gallons (9.5 liters), suitable for large dogs and multiple pets.
Q: How quiet is the pump?
A: The ultra-quiet pump runs under 23 dB, designed to minimize disturbance while pets drink.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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