Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Keep your dog's hydration simple and enjoyable with the Smartoo Official 16-Pack Dog Water Filter Replacement and Sponges Bundle. Designed for the 7L stainless steel fountain, this kit pairs authentic filters with practical sponges and a pump holder, delivering a reliable path to clean, fresh water for daily use. Expect crisp water, a clean scent, and a fountain that stays ready for your pet’s next thirst cue.
All items are chosen to work together for convenient maintenance and consistent performance, helping you keep up with a multi-dog household or busy lifestyle.
The combination supports a continuous flow that can help keep water oxygenated and looking and smelling fresh, encouraging steady hydration in daily use.
Before first use, soak the filter in a clean bowl for about 5 minutes to ensure proper moisture saturation. Place the soaked filter into the fountain and power on. Do not soak the filter directly in the fountain tank to avoid surface dust on the filter.
Regular replacement helps keep water fresh and the fountain functioning smoothly, reducing the need for frequent manual cleaning and helping your pet enjoy water that feels replenished and clean.
Investing in this Smartoo bundle helps maintain a reliable source of fresh water for your pet, supporting easy daily care without sacrificing performance or safety.
Q: What’s included in the Smartoo 16-pack bundle for the fountain?
A: The bundle includes 16 replacement filters, 16 sponges, and 1 pump holder designed for the 7L Smartoo stainless steel dog fountain.
Q: How often should I replace the filters and how to use them?
A: Soak filters 5 minutes before use; carbon filters every 1–2 weeks (more often in warm months); foam filters every 2 months.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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