Trusted Pet Store Canada
Fast Shipping Canada





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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Keep your dog's water clean and inviting with Smartoo s official replacement kit. This set is designed exclusively for the Smartoo 7L 236oz 1.8G stainless steel dog water fountain and includes three carbon-based filters plus three soft foams. The combination aims to support your pet s daily hydration by reducing common impurities and odors while preserving a steady, smooth water flow throughout the day.
What makes these filters stand out is the four stage filtration stack. The non woven fabric layer traps particulates, ion exchange resins help reduce metals, activated carbon neutralizes odors, and a protective sponge provides an extra filtration touch. Together they work to minimize fur fragments and unwanted smells while maintaining a clear, fresh taste. A continuous flow design helps keep water oxygenated, supporting a lot of daily drinking rituals without sudden pauses in action.
Safe and pet friendly materials are a highlight. The filters use BPA free, odorless parts that fit into daily drinking routines. While not a medical claim, easy access to clean water can help encourage regular hydration for many dogs.
How to use: soak the filter in a clean bowl for five minutes before inserting into the fountain. Ensure the filter is fully soaked before turning on the fountain. Do not soak the filter directly in the fountain tank to avoid surface dust and potential overflow.
Maintenance cadence helps you stay on top of freshness. For carbon filters, replace every 1 2 weeks, and more often in warmer months. The foam filter should be replaced every 2 months. Regular replacement helps keep water tasting clean and the fountain functioning smoothly.
Compatibility note: these are authentic Smartoo replacements built for the 7L stainless steel fountain. To maximize filtration performance and fit, please use only genuine Smartoo filters.
Q: Is this replacement kit compatible with non Smartoo fountains?
A: These filters are designed for the Smartoo 7L fountain; for best results, use authentic Smartoo filters.
Q: What maintenance schedule should I follow?
A: Carbon filters: 1–2 weeks; foam sponge: every 2 months; replace more often in warm weather for best results.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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