Trusted Pet Store Canada
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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The StellarOcean Turtle Basking Platform is a compact, sturdy perch engineered for medium sized aquariums. It fits tanks with a minimum width of twelve inches and a minimum height of sixteen inches, giving your turtle space to bask above and below the sunning area. The unit is handmade with care and designed to complement tropical and freshwater setups while offering a reliable resting spot for daily sun exposure.
Stability comes first. The platform relies on a robust grid of suction cups, with eight suction cups mounted on the base and sides to grip glass securely so the surface stays steady as your turtle climbs. Extra suction cups are included for peace of mind. A small gap between the platform and the tank wall is intentional and normal, helping prevent over tightness and preserving a balanced fit.
Real world use looks and feels different with every turtle. Some gentle experimentation with food or favorite treats can help shy turtles discover the basking perch. If the legs feel too tall, you can trim the pipes with a compatible PVC cutter to adjust height. The product ships with an installation guide and requires only a few minutes for assembly before you see your turtle settle into a warm sunning ritual.
Maintenance is simple. The platform is built to withstand routine cleaning and daily water exposure, with a surface that cleans easily and resists buildup. When you set it up correctly, your aquatic companion can enjoy a dedicated basking zone that promotes observation and enrichment without pressuring the turtle into a single outcome.
Q: What aquarium sizes is this platform compatible with?
A: Fits medium tanks with a minimum width of 12 inches and a height of at least 16 inches; confirm your measurements.
Q: Is assembly difficult and can I adjust the height?
A: The platform ships with an installation guide and simple assembly; height has two options, and you can trim the pipes if needed.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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